Terms of trade for purchasing flight time and gift certificates at Copenhagen Air Experience A/S, cvr nr. 29820708

 

You can book and purchase flight time and gift certificates here. Flight time and gift certificates can also purchased on-site at the reception desk within normal business hours. For opening hours please check our website.

Booking

When booking for the first time, you will be registered in our system, and must activate your profile via the confirmation mail that is sent to you. You cannot book or pay for your flights until you have completed this procedure.  We need your name, e-mail address and telephone number, in case we need to contact you concerning your order or cancellation due to weather conditions.

When paying and registering, you are prompted to confirm our “Acceptance of Risk and Exemption of Liability” form electronically, which will then be added to your profile. You must confirm this form before flying. In failing to do so, we reserve the right to cancel your booking without compensation.

In accordance with the Data Protection Act, you can gain access to and edit your personal details at any time.

When purchasing flights or any other product from our Webshop, our booking system will create a reservation in your name, and you will receive an automatic order confirmation of your purchase, at the e-mail address you have provided, once payment has been completed.

If you do not receive the electronic order confirmation, it may be because you have entered an incorrect e-mail address or your spam filter has blocked our e-mail. If you do not receive it within 1 hour of placing your order, or you have misplaced it, you have the following options:

  1. You can always log on to your account and see the flight times you have booked.
  2. Contact Copenhagen Air Experience at info@airexperience.dk or call us +45 43 99 91 91. State the date and time of your order and your name and e-mail address. We will then send a new electronic confirmation.

All contracts and agreements are in Danish.

If you wish to change your booking, contact us no later than 72 hours before your reserved flight time on +45 43 99 91 91. If you fail to attend your reserved flight time, you will forfeit your flight and will not be eligible for a refund.

If Copenhagen Air Experience cancels your flights due to weather conditions, we will replace your flights at another time in agreement with you. No refunds are given.

Alcohol policy
For the safety of our customers, we believe that sport and alcohol do not mix.

Customers under the influence of alcohol or drugs will be refused access to the activities with reference to the company’s alcohol policy. In this case, paid flight time will NOT be refunded.

Our flying guests are welcome to enjoy a drink AFTER participation in the activities and STRICTLY within the designated areas.

No alcohol or drugs are permitted in the activity areas.

Customers breaking the company’s alcohol policy will be escorted from the company’s premises.

Products

Copenhagen Air Experience A/S offers 4 different flight packages:

  • Taste of flight, 2 flights of 1 minute each
  • Learn to fly, 2 flights of 2 minutes each
  • Flying high, 3 flights of 2 minutes each
  • Airborne, 4 flights of 2 minutes each

and includes:

  • use of flight suit, helmet, goggles and gloves
  • earplugs
  • safetybriefing and instruction
  • warm-up
  • Instructors assistance in the flight chamber

Payment
We accept all Danish and international credit cards.

No fees will be charged for the following cards, issued in Denmark.

  • Dankort
  • eDankort
  • Visa Dankort
  • Visa
  • Visa Electron
  • MasterCard
  • Maestro

You select payment method when booking. All prices are including duties, customs and VAT.

Online card payments are always protected against abuse. You can reject a payment when you receive your bank statement. You are not liable for unauthorised use of your card in an online shop using SSL (Secure Socket Layer).

The above information will be sent by SSL (Secure Socket Layer) in encrypted form to PBS, meaning that neither Copenhagen Air Experience nor others (except PBS) can read your data.

The amount will be withdrawn from your account when you book your flights. The amount withdrawn can maximum be what you have approved when purchasing.

If your credit card belongs to a foreign bank, and is subject to extra fees, such fees will be added to your payment.

Security
Your payments to Copenhagen Air Experience are always SSL (Secure Socket Layer) protected via ePay, one of the leading payment systems in Denmark.

When making a payment, you will be prompted to give the following information:

  • Card number (16 digits, imprinted on the front of your card)
  • Expiry date (imprinted on the front of your card)
  • CVV (three digits on the reverse of your card on the right)

An online shop has no access to the card details entered during payment, and can withdraw only the amount you have entered and approved for the purchase. The card number you have entered will not be saved after the transaction.

Online card payments are always protected against abuse. You can reject a payment when you receive your bank statement. You are not liable for unauthorised use of your card in an online shop using SSL (Secure Socket Layer) in its payment system. Thereby your protection is better than in the physical world, where you are liable for DKK 1200,- if your Dankort is used with its PIN code by an unauthorised third party.

There are strict ethical and security criteria applied by PBS for the approval of online shops, before they can be approved and allowed to receive online payments. Copenhagen Air Experience naturally meet these requirements.

Gift certificates
Gift certificates can be purchased via our website. Please state the e-mail address to which gift cards are to be sent when ordering and paying.
Gift cards are valid for 1 year from the date of payment. Lost or unused gift cards are not refunded.

A gift certificate can be used only once and only for the flight package that is stated on the certificate.

Cancellation rights
It is not possible to cancel your purchase after 72 hours before your booked flights.

It is however possible to transfer your flights to another flyer, flying at the time of your booking. Cancellations or changes must be notified to Copenhagen Air Experience 72 hours before your flight at the latest, via e-mail or by phone +45 43 99 91 91 within normal business hours. You can choose a refund or book a new flight.

If you cancel your purchase no later than 72 hours before the time you have reserved, your payment will be refunded to your bank account once we have received details of the account to which the money is to be returned.  It is therefore important that you advise your bank registration and account numbers when cancelling.

It is possible to make changes to your booking once. If your flights are transferred to another person, they too must sign our “Acceptance of Risk and Exemption of Liability” form.

Should a flyer choose not to follow our alcohol policy, or show up influenced by alcohol or drugs, Copenhagen Air Experience reserves the right to deny that person access without compensation.

Should you fail to show up at the time and date of your booking, you loose your right to fly and will receive no refund.

Should you fail to be on time or arrive later than your booking states, Copenhagen Air Experience reserves the right to deny you your flight time without compensation. Copenhagen Air Experience will however try to let you fly with another group as long as there is time available and as far as the existing bookings allow. This is no guarantee though.

In the unlikely event that Copenhagen Air Experience must cancel flights due to technical issues, the customer will be notified and we will reschedule. In case it is not possible to reschedule, the customer will be refunded the full amount paid.

Events

If you need to cancel a booked event, cancellation must be received no later than 14 days before the event.  No cancellations or changes will be accepted after this deadline.

Gift certificates

It is not possible to withdraw the purchase of a gift card. Lost gift cards cannot be refunded.

Please also refer to www.forbrug.dk, the Danish Consumer Agency’s website, for details of online shopping. The site contains information on cancellation rights, and rights in general when shopping online.

Personal data policy
It is important to us that you feel safe when shopping with Copenhagen Air Experience. If you are in any doubt about the shop’s security or the way we treat your data, please read our personal data policy;

No personal data registered by Copenhagen Air Experience will ever be disclosed, sold or made accessible to a third party.

All information will be stored securely and will only be available to trusted employees of Copenhagen Air Experience.

A SSL (Secure Socket Layer) encrypted connection is used for all electronic payments, which ensures that your payment details do not end up in the wrong hands.

We register the IP address purchases are made from. Normally, this information is not used, but it can be used in the event of a police investigation. All false payments are reported to the police!

PLEASE NOTE

  • Copenhagen Air Experience will use your e-mail address only for the purpose of making your booking. If you would like to receive our newsletter, please subscribe via our website.